Return & Refund Policy

At TechRise, your peace of mind is our top priority. We stand behind every product we make and want you to be completely satisfied with your purchase. This Return & Warranty Policy outlines your rights and options regarding returns, exchanges, and warranty services. To ensure a smooth experience, please take a moment to review these terms before completing your purchase.

Return & Refund Overview

1. 30-Day Return Policy (No Questions Asked)

We offer a 30-day return window for all purchases.

• The 30-Day Window: Please reach out to us within 30 days of the day your package arrives.

• Keep it Original: Returned items must be in their original condition. Please be sure to include all original packaging, manuals, accessories, and any free gifts that came with the order.

Return Shipping & Restocking

• When We Cover It: If your product has a confirmed quality issue, don’t worry—TechRise will cover all return shipping costs.

• When You Cover It: If you’ve simply changed your mind or ordered the wrong model, we kindly ask that you cover the return shipping fees.

• Zero Restocking Fees: We believe in full transparency. You will never be charged a restocking fee when returning an item to us.

• A Note on Accessories: Our 30-day return policy applies to main units. Individual accessories cannot be returned on their own unless they have a quality-related defect.

2. Our 30-Day Quality Promise

We want your TechRise product to perform flawlessly from day one. If any quality issue arises within the first 30 days of delivery:

• You can request a hassle-free return or exchange at absolutely no cost to you.

• Techrise has you covered: We will cover all shipping fees involved in returning the item to us or sending a brand-new replacement your way.

A quality issue includes, but is not limited to: failure to power on, abnormal noise during operation, visible manufacturing defects, missing or damaged components on arrival, or performance significantly below the product specification advertised.

3. What Happens After 30 Days?

While we are generally unable to accept returns for refunds or exchanges after the 30-day window has passed, we are still here to help! After the initial 30-day return period, refunds are generally not available except where required by applicable law or where TechRise determines that repair or replacement is not a reasonable solution.

• If your product develops a quality issue down the road, you can easily transition to our Warranty Service.

• Note: Our long-term warranty prioritizes repair and replacement parts as primary remedies; full refunds will only be provided when mandated by local consumer law (UK/EU) or when repair/replacement is commercially impractical.

4. Product Return/Exchange Process

• 4.1 Proof of Purchase: The buyer must provide sufficient proof of purchase (e.g., order number, receipt, or invoice) to initiate any return, refund, or warranty claim.

• 4.2 Return/Exchange Request: You must obtain a valid Return Merchandise Authorization (RMA) number from TechRise customer service before sending back any product. Do not ship returns without an official RMA label or reference number; unauthorized returns sent without RMA may be refused upon warehouse receipt. To request a return or exchange, please provide our customer service team with the reason for your request.

• 4.3 Product Shipment: Once your request is approved, please ship the product using the prepaid shipping label or address provided by our customer service team.If you choose to return the item using your own carrier, any damage that occurs during transit will be your responsibility. In special circumstances where you have received prior approval, you may use a carrier of your choice; however, we strongly recommend using a courier service that provides both tracking and insurance. If you select a shipping method without tracking, TechRise will not be liable for items that are lost or damaged in transit.

• 4.4 Product Exchange/Refund: Once the returned product has been received and inspected, we will either issue a refund or arrange for a replacement unit to be shipped, depending on the circumstances.

• 4.5 Inspection Timeframe: Once your returned item arrives at our warehouse, inspection will be completed within 2–5 business days. You will receive an email confirming the outcome. Refunds will be processed within 5–10 business days of inspection completion (see Part 3 for full refund timelines).

Shipping Costs Responsibility

The buyer is responsible for shipping costs under the following circumstances:

• Non-Defective Returns: Returning products for reasons other than a confirmed defect.

• Defects Not Verified: Returning items claimed to be defective but found by TechRise’s support team to be in proper working condition.

• Unauthorized Returns: Any returns made outside of the approved warranty process.

When returning items using a prepaid shipping label provided by TechRise, TechRise assumes responsibility for any damage or loss incurred in transit.

IMPORTANT: Global Charger & Plug Policy

• US Warehouses: Deliver standard US plugs (Type A/B, 110V).

• EU Warehouses: Deliver standard EU chargers (Type C/F, 230V).

• UK Warehouses: Only orders from the UK warehouse include UK-standard chargers (Type G, 230V).

Return requests due to plug or charger compatibility differences will be classified as Non-Defective returns, and the buyer will be responsible for return shipping costs.

If you are ordering to a region that uses a different charger standard, please obtain a compatible adapter in advance.

5. Valid Proof of Purchase

To initiate any return, refund, or warranty claim, the purchase must satisfy one of the following valid proof-of-purchase requirements:

• Order Number: From online purchases made through Techrise Official Store or Techrise’s authorized resellers.

• Sales Invoice: A copy of the sales invoice showing product details.

• Dated Sales Receipt: A receipt from an authorized Techrise reseller, including the product description and price.

Screenshots or digital records from your email or account order history are also accepted as valid proof of purchase. Proof must clearly indicate the purchase date, product model, and seller name.

6. Fraud & Abuse Protection

TechRise reserves the right to refuse all refund, return, exchange or warranty claims in cases of suspected fraud, repeated policy abuse, intentional misuse of customer service benefits, or fraudulent submission of damaged/missing item evidence. If fraudulent activity is identified, all pending claims will be cancelled, and the customer may be restricted from future purchases at TechRise’s sole discretion.