Legal notice

Thanks for choosing TECHRISE. All our Products undergo strict testing by our quality inspection team before shipment. If you find any quality issue, please email us at support@techrisehome.com
You will receive a response within 48 hours.

1. Three-Year Limited Warranty

TechRise provides a three (3) year limited warranty from the date of purchase, covering defects in materials and workmanship when the product is used under normal household conditions in accordance with the user manual. This non-transferable warranty applies exclusively to the original purchaser and the original product, subject to the terms, conditions, and exclusions set forth below.

In compliance with local regulations, customers in the US, UK, and EU (including Germany) are entitled to a three (3) year warranty. This exceeds the minimum 2-year statutory guarantee required under EU law and the UK Consumer Rights Act 2015.

• Non-consumable parts (such as separately purchased motors) are covered under a 3-month limited warranty.

• Consumable accessories (such as filters, brushes, mop cloths, etc.) are not covered under this warranty.

UK and EU/German customers: In addition to TechRise’s voluntary 3-year warranty, you retain all statutory rights under your national consumer protection laws. This warranty does not limit, replace, or waive any rights you may have under applicable law.

2. How to Apply for the Warranty

If you purchased your product directly from the TechRise Official Online Store, please contact us at support@techrisehome.com. Our team responds within 24 business hours (Monday–Friday, 9:00 AM – 6:30 PM [GMT+8]).

How to Apply:

• Step 1 — Submit Proof: Email us your order number and product model number.

• Step 2 — Provide Evidence: Provide clear photos or videos of the issue as directed by our team to help us diagnose the problem.

• Step 3 — Receive a Solution: Based on the nature of the defect, we will provide an appropriate solution, which may include replacement parts or a complete unit swap.

• Step 4 — Resolution Timeline: Once a warranty claim is approved, TechRise aims to dispatch replacement parts or units within 3–5 business days. Where repair is required, estimated timelines will be communicated to you directly.

Replacement Policy:

• Product Substitution: TechRise reserves the right to replace the original unit with a model of equal or greater value.

• Warranty Extension: Replacement units are covered for either ninety (90) days from receipt or the remainder of the original warranty period, whichever is longer.

Where a product defect cannot be resolved through repair or parts replacement, TechRise may, at its discretion, offer a full replacement unit or, in jurisdictions where required by law (including the UK and EU), a refund.

3. Warranty Limitations and Exclusions

Unless otherwise agreed in writing, this Limited Warranty excludes incidental or consequential damages and does not apply under the following circumstances:

3.1 Normal Wear and Tear

Consumable parts such as filters, brushes, mop cloths, and similar items that are subject to regular wear and require periodic maintenance or replacement.

3.2 Accidental or Environmental Damage

Damage resulting from accidents, misuse, neglect, fire, water exposure, lightning, natural disasters, or external sources such as weather, power outages, or electrical surges.

3.3 Improper Use or Maintenance

Issues caused by operation or maintenance not in accordance with the user manual, including use with incorrect voltage, failure to follow usage instructions, or storage in an improper environment.

3.4 Unauthorized Repairs or Modifications

Any attempt to repair, modify, disassemble, or open the product chassis by unauthorized personnel.

3.5 Improper Packaging During Return

Damage resulting from inadequate packaging when returning the product for service.

3.6 Battery Damage

Batteries are classified as consumable components whose runtime and storage capacity naturally degrade over repeated charge cycles. Battery defects due to short-circuiting, tampering with battery seals or enclosures, or using the battery in unsupported equipment are excluded from coverage.

Normal battery degradation (gradual capacity reduction over charge cycles) is expected and not covered under warranty. However, sudden significant capacity loss (e.g., below 70% of rated capacity) within the warranty period proven to stem from a manufacturing defect is covered.

3.7 Unauthorized Parts or Accessories

Use of parts, accessories, or consumables not provided or recommended by TechRise, or not used in accordance with the product instructions.

3.8 Commercial Use

Use of the product in a commercial or non-residential setting. TechRise products are designed for household use only.

3.9 Unauthorized Dealers or Resellers

Products purchased from unauthorized sellers or third-party platforms not approved by TechRise.

If you are unsure whether your retailer is authorized, please contact us at support@techrisehome.com prior to purchase. A list of authorized retailers is available on our website.

3.10 Lost or Stolen Products

This warranty does not cover lost or stolen items under any circumstances.

3.11 Cosmetic Damage

Cosmetic damage including minor scratches, surface colour variations, scuffs, or outer packaging damage that does not impair the core functionality, performance or safe operation of the product.

3.12 External Factors Beyond Control

Issues caused by factors outside of TechRise’s reasonable control, including but not limited to:

• Electrical or power supply fluctuations

• Internet service interruptions

• Weak or inconsistent Wi-Fi signals in the user’s environment

4. Product Registration

To streamline future support requests and unlock exclusive benefits, we strongly encourage you to register your purchase at https://techrisehome.com/pages/warranty. Online registration may be required for future warranty claims; simply select your purchase channel and enter your order number and product model number to activate your coverage.

Product registration is voluntary and does not affect your statutory rights as a consumer in any jurisdiction. Failure to register does not invalidate your legal guarantee under EU or UK law.

5. Disclaimer

This Limited Warranty constitutes your sole and exclusive remedy and represents TechRise’s entire liability with respect to product defects. It supersedes all other warranties, representations, or liabilities, whether expressed orally or in writing.

Nothing in this policy limits or excludes any consumer rights you have under applicable mandatory law. For UK consumers, your statutory rights under the Consumer Rights Act 2015 are not affected. For EU/German consumers, your rights under the EU Consumer Rights Directive and national implementing legislation remain fully intact.

Part 3 —Refund Policy

This section sets out TechRise’s refund eligibility and processes in full. All provisions in this section are new additions designed to meet the consumer protection expectations of customers in the US, UK, and Germany/EU.

1. Overview of Refund Eligibility

TechRise offers refunds in the following situations:

Scenario	Eligible	Refund Type
Quality defect within 30 days	Yes — all regions	Full refund + return shipping covered by TechRise
Changed mind within 30 days (US)	Yes — 30-day policy	Full refund; buyer pays return shipping
Quality defect after 30 days but within 3-year warranty	Yes — warranty claim	Repair, replacement, or partial refund depending on assessment
Order cancelled before dispatch	Yes — all regions	Full refund within 3–5 business days
Lost or undelivered package (confirmed)	Yes — all regions	Full refund or reship at customer’s choice
Damaged on arrival	Yes — all regions	Full refund or replacement at customer’s choice
Non-defective return after 30 days	No	—
Consumable accessories(filters, brushes, etc.)	No (unless defective on arrival)	—

Note：All refund rights after the 30-day return window are subject to local statutory consumer laws. Repair or product replacement shall be the primary resolution under warranty; refunds will only be granted if repairs or replacements cannot resolve the defect and local law requires monetary compensation.

2. US Consumer Refund Entitlements

For US customers, TechRise’s 30-day no-questions-asked return policy applies. There is no federal statutory cooling-off right for e-commerce purchases in the US beyond 3 days (FTC Rule), but our 30-day commercial policy provides significantly broader protection. Relevant state-level consumer protection laws (e.g., California Consumer Protection Laws) do not diminish the rights granted by our policy.

3. How to Request a Refund

All refund requests must be initiated through TechRise customer support:

• Email: support@techrisehome.com

• Business Hours: Monday to Friday, 9:00am – 6:30pm GMT+8

When reaching out, please have the following information ready:

Your order number

The product model

The reason for the refund request

Supporting photos or video (for defect or damage claims)

4. Refund Processing Timelines

Once your return is received and approved, refunds will be processed as follows:

• Credit / Debit Card: Typically 5–10 business days for funds to appear, depending on your card issuer.

• PayPal: 3–5 business days.

• Bank Transfer: 5–10 business days.

• Other Payment Methods: Processing times may vary; we will advise you individually.

Refunds will always be issued to the original payment method. TechRise does not issue refunds via a different method than the one used for purchase. If you paid with a gift card or store credit, the refund will be returned to those balances. Final fund arrival times depend solely on your payment provider, issuing bank or financial institution and are outside TechRise’s control.

Note: TechRise does not issue refunds for purchases made through unauthorized third-party sellers or marketplaces. Please contact the relevant marketplace directly in such cases.

5. Partial Refunds

TechRise reserves the right to issue a partial refund in the following circumstances:

• Returned items that show signs of use beyond reasonable inspection (the refund may be reduced by the amount of diminished value)

• Bundle purchases returned in part — the discount applied to the bundle may be deducted from the refund amount

• Items returned without all original accessories, packaging, or documentation — a deduction reflecting the value of the missing items may apply

TechRise will notify you in writing before applying any partial refund deduction and give you the opportunity to provide further information.

6. Disputed Refund Decisions

If you disagree with a refund decision made by TechRise, you may:

Request escalation to a senior member of our customer support team via email

Customer Support

If you have any questions about our policies or need help with your order, please don’t hesitate to contact us: