Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

What is your warranty policy if something goes wrong?

Your peace of mind is our priority. We stand firmly behind our quality with a 3-Year Limited Warranty and lifetime professional technical support. If you ever run into any issues or have questions about the machine, please contact our support team directly by email (support@techrisehome.com). We guarantee a reply within 24 hours on business days

How can I track my order?

After your order is shipped, we will send you the tracking number and link. You can track your package on our website or third-party logistics platforms.

Why is my vacuum losing suction power, and how can I fix it?

This is usually caused by a clog in the floor brush, tube, or filters. Please try the following steps to restore full power:

  1. Clear any hair or debris wrapped around the floor brush and inside the telescopic tube.
  2. Wash the stainless steel filter with water and let it air-dry completely.
  3. Replace the old HEPA filter with a fresh one before your next cleaning session.

Why does my vacuum cleaner suddenly shut off by itself during use?

To protect the motor, the machine will trigger a safety shut-off if the airflow becomes completely blocked. To reset and restart your vacuum, simply clear any clogs in the floor brush and tube, wash the stainless steel filter, and replace the HEPA filter.

Does pet hair or long hair get wrapped around the roller brush?

We designed this specifically to solve that headache. The floor brush features a specializedV-shaped roller brush integrated with built-in comb-like teeth. As you vacuum, the comb actively detangles and clears hair directly into the dustbin, keeping the brush roll clog-free and saving you from ever needing scissors to cut hair out.

Why does the floor brush stop spinning on carpets while the main motor is still running?

When encountering high resistance on thick or plush carpets, the brush may temporarily stop spinning to protect your carpet fibers and the motor. Simply lift the vacuum head slightly off the carpet, and the brush will automatically restart and resume working.

How do I claim the warranty?

Please submit your warranty ticket on the Warranty Page，and we will assist you with it.

How can I contact customer support?

You can contact us via our website email. We typically reply within 24 hours.Response times may be extended during holidays and public festivals.