Thank you for shopping with TechRise! We are committed to delivering your orders quickly and securely. Please review our shipping policy below for full details.

1. Shipping Warehouses and Deliverable Regions

Shipping Warehouses: US Warehouse, EU Warehouse, UK Warehouse

Deliverable Regions: European Union (EU) Countries, United Kingdom (UK), United States (US), China (CN — accessories only)

Each warehouse ships exclusively to its corresponding region: the EU Warehouse to the EU, the US Warehouse to the US, and the UK Warehouse to the UK.

Customers in Germany and other EU member states are served exclusively via the EU Warehouse, in accordance with intra-EU distance selling regulations.

2. Shipping Time = Order Processing Time + Delivery Time

Processing Time

Orders are typically processed and shipped within 1–3 business days of purchase. Please note that processing times may be extended during peak seasons or promotional periods. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Local Warehouse Shipments: Delivered within 3–7 business days (shipping from local warehouse).

Accessories: Some accessories may ship from the China warehouse, which may take 10–15 business days to arrive.

All estimated delivery times are in business days and exclude weekends and public holidays. Actual delivery times may vary due to carrier delays, customs processing, or force majeure events.

3. Shipping Methods and Shipping Fee

Shipping Methods: We offer various shipping options to suit your needs, including UPS, DHL, EMS, FedEx, and others.

Shipping Fee: All products from our store are shipped free of charge.

Free shipping applies to all standard deliveries within our supported regions. Expedited shipping options, if available, may incur additional fees that will be clearly displayed at checkout.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

You can use this tracking number to monitor the status of your order through the carrier’s website or 17track (www.17track.net).

For any shipping-related inquiries, please don’t hesitate to contact our customer service team.

Tracking information may take up to 24–48 hours to become active after you receive your shipping confirmation email. If you have not received a tracking email within 3 business days of placing your order, please contact us.

5. Order Cancellation

If you wish to cancel your order, please contact our customer service team as soon as possible before the package has shipped.

If the package has already been shipped, you may REJECT the delivery upon arrival.

Once the package has been successfully delivered, any cancellation will need to follow our Return & Warranty Policy, and you may be responsible for the return shipping cost.

To minimize any potential losses, we recommend contacting the shipping carrier to REJECT the package if it has already been dispatched.

If the shipping carrier charges TechRise additional administrative, return freight or storage fees due to an unjustified customer refusal of delivery, such incurred charges may be deducted from your issued refund to the fullest extent permitted by applicable local consumer law.

6. Address Accuracy

Please double-check your shipping address at checkout to ensure it is correct and complete.

We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

If you notice an error in your shipping address after placing your order, please contact us immediately. We will do our best to update your address before shipment, but cannot guarantee changes will be made in time.

For customers in Germany and other EU countries, please make sure your address includes all required fields, including postal code and federal state where applicable. Address corrections after dispatch may not be possible, and TechRise cannot be held liable for failed deliveries resulting from customer-provided errors.

7. Lost or Damaged Packages

Lost Packages

Standard delivery typically takes 3–7 business days; however, delays may occasionally occur due to unforeseen circumstances.

If your package has been delayed by more than 7 business days beyond the estimated delivery date, please contact us. We will initiate an investigation with the carrier. If the package is confirmed as lost, we will either reship the item or issue a full refund based on your preference.

We will open a formal carrier investigation within 2 business days of receiving your report. You will be kept informed of progress throughout. Resolution (reship or full refund) will be provided within 10 business days of loss confirmation.

Missing Contents

If any item, component or accessory is missing from your delivered package, please notify our customer service team within 7 calendar days after delivery. You must provide unboxing photos or video evidence to validate missing items. Claims for missing accessories submitted more than 7 days post-delivery will not be accepted.

Damaged Packages

If your order arrives damaged, please contact us right away. We may ask you to provide photos of the damaged item(s) and packaging to assist with our claims process.

Please retain all original packaging materials and take clear photographs of both the outer packaging and the damaged product before reaching out to us. Doing so will significantly expedite the claims process.

Note: TechRise is not responsible for packages marked as "delivered" but subsequently reported as lost or stolen. In such cases, we recommend contacting your local authorities for further assistance. 

8. Shipping Delays

While we strive to ensure timely delivery, occasional delays may occur due to circumstances beyond our control, such as weather, natural disasters, or disruptions to carrier operations.

Should such delays occur, we will notify you promptly and do our best to resolve the situation. We appreciate your patience and understanding.

During major holiday periods (e.g. Thanksgiving/Christmas in the US; Black Friday and Boxing Day in the UK; pre-Christmas peak in Germany), processing and delivery times may be extended by 2–5 business days. We recommend placing orders well in advance during these periods.

TechRise shall not be liable for delivery delays caused by customs inspections, government regulatory actions, labour strikes, war, pandemics, natural disasters, carrier operational failures, or other events beyond our reasonable control. Any such delays will not entitle customers to compensation or automatic refunds unless the package is formally confirmed lost by the shipping carrier.

9. Returns and Exchanges

If you are not satisfied with your purchase or have received a defective item, please refer to Part 2 — Return & Warranty Policy for instructions on how to return or exchange the product.

Return Shipping Costs: For defective products, TechRise covers all return shipping costs. For non-defective returns, the buyer is responsible for return shipping fees.